Feature Enhancements: Express Digest

We're constantly working to improve your SpotOn experience by enhancing what you currently use and love. Here is a summary of what has recently changed.

What's New or Improved

• SpotOn Express adds Card Not Present support (July 29, 2024)

  Now, with the ability to manually enter credit card numbers on Express, you can effortlessly take orders over the phone, expanding your sales opportunities. This added convenience enhances customer service by providing more payment options and keeps your transactions seamless and efficient, regardless of the circumstances. Learn how to manually enter credit card information on Express, here. 

• Item Groupings on POS (July 29. 2024)

  We've enhanced the POS experience by grouping items by category and adding dividers. These quality-of-life improvements make it easier to quickly scan and locate items, streamlining the ordering process and improving overall efficiency. This organization ensures faster, more accurate service, enhancing both customer satisfaction and staff productivity. View an example of item groupings on Express, here. 

• Screen recorder on POS (July 29. 2024)

  We've introduced a screen recorder feature, allowing merchants to easily capture and share what they're experiencing with our support team. This tool streamlines the troubleshooting process, enabling quicker identification and resolution of any issues. See a guide on how to screen record on Express, here. 

• SpotOn Express adds menu editing from the POS capabilities (July 8, 2024)

  Conveniently edit your menu directly from the POS, streamlining your operations and saving time. This feature enhances your flexibility, allowing you to make immediate adjustments to your offerings, such as removing unavailable ingredients or updating special promotions, without needing to access a separate system. This capability ultimately leads to improved service efficiency, quicker response to inventory changes, and the ability to instantly adapt to customer preferences. Learn how to edit your menu from the POS, here.

• Reorder Your Menu Categories (July 1, 2024)

  Enhance your workflow and speed up the checkout process by rearranging your menu categories directly on your POS. Simply drag and drop your categories in the back-of-house menu manager, and the new order will sync with your POS in real-time. By customizing the category order, you can create a more intuitive menu layout that helps your team find items quickly, ultimately leading to faster service and a better customer experience. 

• Settlements Report Enhancements (July 1, 2024)

  Now, you can see a detailed breakdown of all line items contributing to the 'Total Fees' and 'Other' columns on the Settlements report. This includes chargebacks, fees, funding amounts, hardware financing, and more. By understanding the specific factors contributing to these totals, you can better manage your finances and make informed business decisions. See a visual representation of this enhancement, here.

• Access SpotOn Virtual Terminal and SpotOn Reviews (June 24, 2024)

  SpotOn's Virtual Terminal is now available, offering a seamless way to process payments from your phone or laptop without needing a special device. With SpotOn's Virtual Terminal, you can save payment information, create and send invoices, and set up recurring payment plans, making it easier to manage transactions and customer billing. See how to access Virtual Terminal from your Dashboard, here. 

• SpotOn Reviews (June 24, 2024)

  SpotOn Reviews is now available, empowering you to enhance customer relations and attract new customers by managing all your online reviews in one convenient place. With SpotOn Reviews, you can monitor, respond to, and improve your reviews across various platforms, helping you maintain a positive online reputation. This centralized approach saves you time and ensures you never miss an opportunity to engage with customers and address their feedback. Access reviews from your menu panel on the left hand side in Dashboard.

• Labor Update (June 24, 2024)

  In preparation for more labor-related features to come, we have moved the 'Timesheets' page under a new page called “Labor”.

• SpotOn Express adds "Send to Kitchen" option to menu items (June 18, 2014)

  Enhance your kitchen workflow with the new "Send to the kitchen" toggle feature. You can now decide which items to send to the kitchen, streamlining your operations and preventing unnecessary orders from cluttering the kitchen queue.This feature allows for better control over what gets prepared, reducing confusion, minimizing waste, and ensuring a smoother service. The “Send to Kitchen” toggle button can be found in the “Item Details” section of a menu item when accessed through your Dashboard.

• SpotOn Express adds POS customization, customer names, and order types (June 11, 2024)

  Enhance your POS screen experience by choosing from three tile sizes for menu items - Small, Medium and Large. You can also personalize a customer's order by adding a name and order type for streamlined kitchen workflows, order tracking and valuable insights into sales channels for improved reporting. Both of these features will be displayed on the KDS and on printed kitchen tickets, ensuring fast and accurate order fulfillment! See more details about these updates, here.

• Express KDS Updates (June 3, 2024)

  The latest update enhances operational efficiency and accuracy by displaying order origin on order cards. Now, you can see who created POS orders, identify the terminal ID for kiosk orders (soon to be labeled "Kiosk" in the next KDS release), and track online orders by their originating third-party provider (e.g., DoorDash, GrubHub, UberEats). This information helps streamline order management and provides better visibility for staff.

• SpotOn Express has added SpotOn Marketing (May 1, 2024)

  DIY Marketing and Marketing Assist are now available in the SpotOn Express Dashboard! Keep your guests engaged and coming back for more with automated marketing campaigns. 

  Highlight features:

  • Automated marketing solution built for restaurants. Keep your guests engaged and coming back for more with marketing campaigns tailored to your restaurant.

  • Connect with guests across email, Facebook, Instagram and Google to keep your restaurant top of mind and coming back for more.

  • Set Marketing Assist up with a quick onboarding process in your SpotOn Dashboard where we learn about your restaurant and your marketing goals.

  See more about this update, here.

• Express Menu Design Update (April 24, 2024)

  The recent updates include displaying prices at the bottom of each tile, ensuring they no longer cover the tile content. Tiles without images now have a blue background, replacing the previous grey design for a cleaner look. For easier readability, titles with more than one word are abbreviated using the first three letters of the first word and three letters of the second. Review the full release note, here.

  The latest Express POS update brings significant improvements, including a redesigned main menu screen with categories now displayed in a vertical list on the left, updated item tiles, and a refreshed cart design for both merchant and customer displays.

• SpotOn Express adds Dual Pricing and Gift Cards! (March 6, 2024)

  Physical Gift Cards: Expand your revenue streams by offering physical gift cards, now available through eCard's online portal. You can request these cards at any time, and eCard will handle the shipping. From your POS, you can easily load value onto gift cards, check balances, and accept payments with active cards. For businesses already using gift cards, you can seamlessly import existing cards into eCard's system to ensure continuity.

  Dual Pricing (Cash Discount): Offset credit card processing fees with SpotOn's Dual Pricing program, allowing you to pass these costs onto customers. By pricing your menu items for credit payments, you enable customers to pay the listed price with a credit card or receive a discount for paying with cash. This program can be opted into during the application process or by contacting SpotOn support. Note: You'll need to manually adjust menu prices to account for the cash discount, as the system will not automatically adjust prices for merchants.